Study: High Patient Satisfaction Seen with Telemedicine Visits for Plastic Surgery Follow-Up

Tuesday, August 20, 2019 | Healthcare Trends , Research and Publications , Teledermatology


Telemedicine programs provide an effective alternative to in-person clinic visits for follow-up evaluation after plastic surgery procedures for patients in rural areas, according to a study in the August issue of Plastic and Reconstructive Surgery.

"While initially hesitant to opt for a telehealth encounter in lieu of a traditional clinic visit, the great majority of patients voiced satisfaction with the telehealth experience," reports study authors led by John F. Nigriny, MD, of Dartmouth-Hitchcock Medical Center, Lebanon, N.H.

Dr. Nigriny and colleagues report the development and initial evaluation of a telemedicine system to improve access to follow-up evaluation after plastic and reconstructive surgery procedures for patients in rural areas. In preoperative surveys, the authors found that one-half of patients treated at their plastic surgery department had to travel at least 30 minutes for clinic visits.

Borrowing a quality improvement and defect reduction process that has proven effective in the business and manufacturing sectors, the researchers developed a "testable workflow" for telehealth visits. This process addressed a wide range of issues to optimize clinical efficiency for remote follow-up evaluations, including cellular phone network requirements (at least 2G) and a secure, encrypted videoconferencing system.

On the day of the telemedicine sessions, a visiting nurse with specialty certification in wound care traveled to the patient's home. The visiting nurse used an iPad to enable visual examination and communication between the plastic surgeon and patient. The nurse was present to perform hands-on tasks like changing dressings and removing sutures.

The evaluation included 72 patients who underwent telemedicine visits for follow-up evaluation after non-cosmetic plastic surgery procedures. The patients lived in rural areas of New Hampshire or Vermont, with an average travel time of 30 to 60 minutes to the medical center.

In an initial survey, nearly three-fourths of patients said they would prefer a traditional, in-person visit for follow-up evaluation. Younger patients were more likely to say they felt comfortable with the telemedicine technology. But in a follow-up survey, nearly all patients expressed satisfaction with their telemedicine visit. Ninety-six percent of patients said they were able to get all their questions answered during the visit, and that they would use the telehealth option for future follow-up care, the study showed.

"The addition of a telemedicine-based approach is associated with improved patient satisfaction, reduction of hospital costs, and potentially improved clinical outcomes," the researchers conclude. "These results show that plastic surgery telehealth can enable real-time clinical decision-making, expand access to providers, and decrease patient travel and wait times," according to a video commentary by Plastic and Reconstructive Surgery Editor-in-Chief Rod J. Rohrich, MD. He adds, "Telemedicine programs like this could improve healthcare access in underserved, rural areas and eliminate barriers to care."

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